Frequently Asked Questions(FAQ)

What is a Free Zone?

A Free Zone has the meaning assigned to it under Section 2 of the Customs Act 1967, Excise Act 1976, Sales Tax Act 1972 and Service Tax 1975. For the purpose of these Acts, a Free Zone is deemed to be a place outside Malaysia (without payment of any customs duty, excise duty, sales tax or service tax).

Type of Free Zone

There are two types of Free Zone, namely;

  • Free Commercial Zone (FCZ) for commercial activities which includes trading, breaking bulk, grading, repacking, relabeling and transit and;
  • Free Industrial Zone (FIZ) for manufacturing activity
  • Integrated Free Zone for both Manufacturing and Commercial activities

What documents used in a Free Zone?

  • ZB1 (Import, Export, Transshipment)
  • ZB4 (To carry out activity)

Does agent need to register with Free Zone Authority?

All declarants/agents must register with the Free Zone Authority, including those who
has already registered with Customs as SMK Dagang Net users.

What is the working hours for PKFZ?

The working hours for PKFZ:

Date Time
Monday – Friday 8:30am – 5:30pm

(Department opens 5 days a week)

What are the key promoted sectors in PKFZ?

Six service-based sectors have been identified as new pillars to strengthen existing economic sectors in the region particularly Port Klang. These will support the attainment of greater long-term growth and stability for Port Klang economy. The six targeted sectors are as follows:

  • Oil & Gas
  • Automotive & Hi-Tech
  • Logistics – IPC, RDC, Multi country consolidation
  • Halal Industry
  • Palm Oil Industry Clusters (POIC)
  • Green Technology
  • Others

Will foreigners / foreign knowledge workers working in PKFZ enjoy any income tax incentives?

No, they will not enjoy any special income tax incentives/exemptions. These individuals will be subject to the general income tax law.

What are the documents required to set up business in PKFZ?

The business document s required are company articles of associations (Form 9/ Form 49/Form 44/Form 24 and Form 13 – if applicable)

Is authority approval required in commencing business in PKFZ?

Yes approval from relevant government agencies or local authority (i.e DOE, MAQIS, MITI, MPK and BOMBA) required in PKFZ.

Did PKFZ provide insurance coverage on cargo/goods stored in the warehouse?

No. PKFZ did not provide insurance coverage for the cargo/goods. Clients have to appoint their insurance agents for the cargo/goods.

What are the incentives from government that we can apply?

The incentives will be given by MIDA:

  • Pioneer Status and Investment Tax Allowance
  • 100% Foreign Equity Participation
  • 100% Repatriation of Capital & Profits
  • Incentives under RDC, IPC and OHQ
  • Specific incentives on case to case basis from MIDA